Policies



Shipping:

*WE ARE NOT HELD ACCOUNTABLE IF YOUR MIXER ARRIVES DAMAGED due to lack of proper packing and lack of insurance. So please ensure that you pack your baby well. Insure it for enough for replacement should something occur in en-route to us.

FedEx is our preferred provider for our shipping needs. If you prefer to use another carrier please let us know in advance. 

All shipping times vary and are determined on the project.

We only ship by air via FedEx, UPS, DHL etc... to ensure a safe delivery of your handcrafted piece of artwork. This ensures the best chance to get it there in a timely manner where is wont be kicked around, possibly damaged sitting in facilities and minimize the chances of it getting damaged. Every mixer that leaves my shop requires a signature to recieve and insurance required for complete replacement of the mixer and artwork combined.

 


Return Policy:

Pre-produced artwork (excluding mixers), that has not been commissioned can be returned or 
exchanged to us within 2 weeks of purchase date for a full refund. All 
returned or exchanged items must be received in it’s original condition w/tags by Un Amore. After the two week period has expired you may exchange it or receive a credit.

All commissioned artwork, small appliances, projects, or shoes cannot be refunded or 
exchanged. These sales are final.


Brief Design Agreement

Renderings:

Un Amore can provide renderings for our client to help with decision making that may be difficult. It is non-refundable fee of $150.00. This includes up to 3 variations.  If the client chooses to proceed this fee is deducted out of the total cost of the project. If additional variations are necessary, an additional fee would be required and would not apply towards the cost of their artwork. This of course would be discussed prior to moving forward. 

If the Client requests any substantial changes to the brief or the Artwork or requests any additional services, Un Amore reserves the right to charge additional fees.

Fees and Payment:

The fee payable to Un Amore by the Client for the Artwork set out in the Form of Agreement. ALL fees for commissioned mixers are due in advance to reserve your spot on the schedule and is non-refundable.


Any expenses payable in addition to the Fee will be identified in the Schedule and will be reimbursed by the Client.

Intellectual Property:

The fee payable to Un Amore by the Client for the Artwork set out in the Form of Agreement. ALL fees for commissioned mixers are due in advance to reserve your spot on the schedule and is non-refundable. Any expenses payable in addition to the Fee will be identified in the Schedule and will be reimbursed by the Client.

Un Amore asserts their moral rights to be identified as the author of the Artwork in accordance with the law.

Our Warranty:

All work performed by Un Amore has a conditional guarantee. Any work that is applied to existing repairs and body modifications will be voided should the previous work or repairs lift the paint or artwork we provided.


We will warranty and guarantee all work provided by us including prep, base, artwork, and finish work. However, if a client chooses to tamper or alter any paint or project, it will automatically void any and all warranties and guarantees!


Client Obligations:


The Client will respond promptly to any communications or requests for

information from Un Amore during the course of the Agreement.


The Client will not include the Artwork or any reference to Un Amore in any publication that is illegal, obscene or pornographic nature.


The Client agrees that Un Amore will be entitled to include an illustration of the Artwork in any portfolio, website or publicity material whether or not the IP Rights are assigned to the Client.


Confidentiality:


The Client will keep the terms of the Agreement confidential and will not allow disclosure to any third parties. In addition, any trade secrets and other confidential information obtained by either party from the other will be kept confidential and will not be disclosed to any third party.







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